Terms and Conditions

Terms and Conditions of the arstor.pl Online Store (Aroks Digital Kits)

1. General provisions

  1. These Terms and Conditions set out the rules for using the online store operated at arstor.pl, including the rules for concluding and performing contracts for the supply of digital content and digital services, as well as the rights and obligations of the Parties.
  2. The store is operated by: Aroks Group Sp. z o.o., NIP: 8133842216, REGON: 386668701, ul. Hugo Kołłątaja 3/15, 20-006 Lublin, Poland (“Service Provider” / “Seller”).
  3. Contact with the Seller: kontakt@arstor.pl.
  4. These Terms and Conditions are made available free of charge in a manner enabling you to obtain, reproduce and store them.
  5. Matters not regulated herein are governed by Polish law, in particular regulations on providing services by electronic means, consumer rights, and conformity of digital content/services with the contract.

2. Definitions

  1. Store – the Seller’s online service available at arstor.pl.
  2. Customer – an entity purchasing in the Store (consumer, business, or other eligible entity).
  3. Consumer – a natural person performing a legal act not directly related to their business or professional activity.
  4. Entrepreneur with consumer rights – a natural person entering into a contract directly related to their business activity where the contract is not of a professional nature for that person (as defined by applicable law).
  5. Account – the Customer’s account in the Store, required to place an order and access purchased content/services.
  6. Product – digital content and/or a digital service offered in the Store.
  7. Digital content – data produced and supplied in digital form, including ZIP files, PDFs, templates, plugins, installers.
  8. Digital services – services enabling the Customer to create, process, store or access data in digital form, including course access, subscription, access to a service/library.
  9. Contract – a distance contract concluded between the Customer and the Seller via the Store.
  10. “My account” panel – the part of the Store available after logging in, where purchases and downloadable files are provided.

3. Scope of the Store

  1. The Store offers only digital products: digital content and digital services.
  2. Technical support, implementations, configurations and modifications (“customization”) may be offered for an additional fee as a separate service, if agreed with the Seller.
  3. Detailed Product information (scope, features, requirements, license terms, access to updates) is provided on the relevant Product page and forms part of the pre-contractual information.

4. Account in the Store

  1. Creating and having an Account is required to place an order and to use purchased digital content/services.
  2. The Customer undertakes to provide true and up-to-date data and to keep login credentials confidential.
  3. The Customer must not share the Account with third parties unless the terms of a specific Product (e.g., a multi-site license) state otherwise.
  4. The Seller may temporarily restrict access to the Account or Store services in case of breach of these Terms, for security reasons, or due to necessary technical work.

5. Placing orders

  1. Orders are placed through the Store after logging into the Account.
  2. To place an order, the Customer selects a Product, adds it to the cart, provides data necessary to perform the Contract (including invoice details if required) and makes payment.
  3. Acceptance of these Terms is required to place an order and – for products supplied immediately – the consents described in section 11 if the Customer wants access “immediately after payment”.
  4. The Contract is concluded when the order is accepted for processing (usually automatically) and the payment is successfully completed, unless the Parties agree otherwise.

6. Prices, payments, invoices

  1. Product prices are shown in the Store and include taxes where applicable. Price presentation (gross/net) depends on Store settings and data provided by the Customer (e.g., NIP/VAT UE, country).
  2. Available payment methods: Stripe, PayPal, paynow (mBank) and other methods visible at checkout (e.g., BLIK, bank transfer) – depending on configuration and availability of payment operators.
  3. Billing/accounting may be handled using external tools, including wFirma. VAT invoices are issued “semi-automatically” based on data provided by the Customer.
  4. Purchases without NIP are possible. EU businesses are encouraged to provide a valid VAT UE number. For entities outside the EU, tax rules may depend on the country and buyer status – the Seller settles taxes in accordance with applicable regulations.

7. Delivery of digital content and activation of digital services

  1. Access to purchased digital content/services is granted immediately after payment via the “My account” panel, unless stated otherwise on the Product page.
  2. If, for technical reasons, access is not granted automatically, the Customer should contact the Seller at kontakt@arstor.pl.
  3. Digital content is deemed delivered when the Seller provides the Customer with the ability to download the file(s) or access them in the Account.
  4. A digital service is deemed started when access (e.g., course/subscription/service) is activated in the Account.

8. Technical requirements

  1. To use the Store you need: an internet-enabled device, an up-to-date web browser, an active email address, and the ability to open/unpack files (e.g., PDF, ZIP).
  2. Some Products (e.g., plugins) may have additional requirements (e.g., WordPress version, PHP, server configuration) stated on the Product page.

9. Licenses and copyright

  1. Digital content is protected by copyright. Purchasing a Product does not transfer economic copyrights unless explicitly stated otherwise.
  2. License terms (scope, permitted use, number of installations/domains, duration, updates) are specified individually for each Product on its Product page and are binding on the Customer.
  3. In particular, it is prohibited to: resell, further distribute files, make them publicly available, remove authorship notices, or bypass security measures – unless the relevant Product license provides otherwise.

10. Conformity and liability

  1. The Seller is responsible for the conformity of digital content and digital services with the Contract to the extent required by applicable law.
  2. Products (including plugins) are supplied “as is” in the sense that their operation depends on the Customer’s environment (e.g., hosting configuration, WordPress/PHP version, other plugins/theme). This does not limit statutory rights of a Consumer or an Entrepreneur with consumer rights.
  3. The Seller is not liable for issues resulting solely from: incorrect configuration on the Customer’s side, conflicts with other software, changes made by the Customer or third parties, use of outdated environments, or failure to meet requirements stated on the Product page.
  4. If the Customer needs a Product to be adjusted to individual needs, they may order paid support/customization after prior analysis and quotation.

11. Right of withdrawal (Consumer / Entrepreneur with consumer rights)

  1. As a rule, a Customer who is a Consumer or an Entrepreneur with consumer rights may withdraw from the Contract within 14 days without giving any reason.
  2. Digital content: if the Customer wants digital content “immediately after payment”, the Seller asks for explicit consent to immediate performance before the withdrawal period expires and acknowledgement of the loss of the right of withdrawal once digital content has been delivered. Example wording (checkout checkbox):
    “I consent to the immediate delivery of digital content before the withdrawal period expires and I acknowledge that once the digital content is delivered, I will lose my right of withdrawal.”
  3. Digital services: if the Customer requests that the digital service starts before the withdrawal period expires and then withdraws, the Seller may settle the service in accordance with applicable law (in particular for the part performed up to the moment of withdrawal), unless the law excludes the right of withdrawal in a given case.
  4. The withdrawal statement should be sent to: kontakt@arstor.pl. The Seller will promptly confirm receipt.
  5. Refunds will be made no later than 14 days from the effective withdrawal/termination, using the same payment method unless the Customer expressly agrees otherwise.
  6. If the reason for withdrawal/termination relates to a technical issue or non-conformity, the Seller may request information necessary to verify root causes (section 12). If it is not possible to resolve the issue, the Seller will refund within 14 days after completing the root-cause verification.

12. Complaints and support

  1. Complaints regarding the Store, digital content or digital services should be submitted to: kontakt@arstor.pl.
  2. A complaint should include: Customer details, order number, description of the issue and – for technical Products (e.g., plugins) – as much environment information as possible: Product version, WordPress, PHP, configuration description, list of plugins/theme, error logs and steps to reproduce the issue.
  3. The Seller will respond within 14 days after receiving the complete information necessary to handle the complaint.
  4. Bugfixes, updates or file replacement are handled in accordance with applicable law and proportionally to the nature of the issue and technical possibilities. Support beyond statutory obligations or beyond the Product description may be paid.

13. Personal data and cookies

  1. Rules for personal data processing and the use of cookies are described in the “Privacy Policy” available on the Store website.

14. Final provisions

  1. The Seller may amend these Terms for important reasons (e.g., legal, technical or organizational changes). Amendments do not affect acquired rights; orders placed before the change are governed by the Terms in force at the time of ordering.
  2. Disputes will be resolved amicably in the first instance. If no agreement is reached, court jurisdiction is determined by law; for Customers who are not consumers, the court competent for the Seller’s registered office may be applicable.
  3. These Terms apply from the date of publication in the Store. Customers are encouraged to save/retain the current version for evidence purposes.