Support

Need help with a product or implementation? Write to us — we provide practical and specific answers.

What we help with

  • Product installation and setup (WordPress/WooCommerce).
  • Configuration and testing (e.g., tokens, webhooks, routing, message templates).
  • Error and conflict diagnosis (logs, hosting settings, plugins).
  • Customizations for your specific case (form fields, message format, automations).

What to prepare before contacting us

  • Website address and WordPress version.
  • Product name / order link.
  • Problem description: what you are doing, what should happen, what is happening.
  • Logs/errors (screenshot or text), if available.

Response time

  • Standard: 1–2 business days.
  • For urgent implementations: priority support available (paid).
  • Standard: 1–2 business days.
  • For urgent implementations: priority support available (paid).
Contact us

Note: we do not ask for passwords. If we need technical access, we arrange it separately and securely.